Questions about an order, a booking, or your account? Reach our team directly, or find a quick answer below.
Email support@coastly.surf and a person will get back to you, usually within one business day.
For a specific order or booking, the fastest help is to message the business directly from that order in the app. If you cannot reach them, we will step in.
Signed in? You can also report a problem from your account and it lands straight in our support queue.
Manage or delete your account from the You tab in the app, or see the account deletion guide. You can also review our Privacy Policy and Terms of Service.
Coastly is a free app that connects you with independent local businesses in your surf town: restaurants and shops, places to stay, surf schools and tour operators, and local events. Everything you arrange is a real-world good or an in-person service you enjoy in the town.
Open the business you want in the app, choose what you would like, and send your order or booking request. The business confirms it and arranges the details with you. You will see your orders, reservations, bookings, and event tickets under the You tab.
You pay the local business for what you buy from them, which is a physical good or an in-person service such as a meal, a night of lodging, a surf lesson, a tour, or a shop item. Payment is arranged with that business using the everyday methods they accept. Coastly is free to use and does not charge you to browse or place a request.
Reach out to the business directly from the order or booking in the app as early as you can, since cancellation and change terms are set by each business. If you cannot reach them, email us at support@coastly.surf and we will help.
Contact the business first from the order in the app, as they can resolve most issues fastest. If you cannot reach a resolution, email support@coastly.surf with your order details and we will step in to help.
Every order, booking, and reservation in the app links you to that business so you can message or call them about the details.
In the app, go to the You tab, open your account settings, and choose Delete account. You can also email support@coastly.surf from the address on your account and we will delete it for you. Deleting your account removes your profile and personal data as described in our Privacy Policy.
We only use the information needed to run the marketplace and connect you with local businesses. See our Privacy Policy for the full detail on what we collect and how it is used.
We would love to have you. Email support@coastly.surf and our local team will help you get set up.
Still need help? Email support@coastly.surf.